As it develops e-commerce in Indonesia, transactions Cash on Delivery has become
popular because it provides security for buyers who want to inspect goods before
making payment. However, this method also gives rise to various legal problems,
especially related to default, rejection of goods, and losses experienced by sellers.
This research analyzes this by using normative legal research methods with a
statutory approach as well as literature studies of various regulations governing
electronic transactions. The research results show that in Cash on Delivery, the
seller has the legal responsibility to deliver the goods in accordance with the
agreement, including the description, specifications, quantity, quality and condition
of the goods. In the event of nonconformity or damage to the goods, the seller is
obliged to provide compensation or replacement with a report from the buyer,
accompanied by evidence in the form of an unboxing video, before the replacement
or return of the goods can be processed according to the provisions e-commerce.