The rapid development of the music concert industry in Indonesia has led to various
legal issues, particularly concerning the relationship between promoters as
business actors and consumers as ticket buyers. One of the common problems is
the unilateral change of the artist line-up after tickets have been purchased, even
though information regarding performing artists is a primary factor in consumer
decision-making. This condition is reinforced by the terms and conditions of ticket
purchases that grant the organizers authority to make changes without prior notice
and without providing refunds, which potentially harms consumers. This study aims
to determine the legal position of the artist line-up as part of information in
contractual agreements and to examine exoneration clauses in the terms and
conditions of Pestapora 2025 concert ticket purchases from the perspectives of
consumer protection law and contract law. This research is a normative legal study
using statutory and conceptual approaches, utilizing primary, secondary, and
tertiary legal materials. The results show that the artist line-up constitutes essential
information forming the basis of agreement, therefore unilateral changes may
violate consumers’ right to information. Furthermore, exoneration clauses that
release the organizer from liability for such changes and eliminate refunds
contradict Article 18 of the Consumer Protection Law, rendering such clauses null
and void and non-binding. Therefore, business actors remain obligated to provide
legal protection and accountability to consumers who suffer losses.