This study aims to determine what factors influence consumers in using the
Paxel application in the Surakarta area. E-commerce is currently growing rapidly,
many buying and selling transactions are done online regardless of distance so sellers
and buyers must be careful in choosing the appropriate courier service so that the
delivery process can be better, one of the courier service platforms that can be used is
Paxel. This study will use a questionnaire in the form of a questionnaire as a way to
collect the required data. The method used to select the sample is purposive sampling
method for users of the Paxel application in Surakarta. The research method that will
be used is the SEM-PLS method and adapts the TAM 2 research model