The purpose of writing this law is to find out the implementation of
compensation for consumers related to product incompatibility in online buying
and selling transactions in the Shopee Indonesia Application through the
Yogyakarta Consumer Institute.
The type of research used is the type of empirical legal research. In this
study, the authors collect information by conducting interviews with resource
persons. The interview needs to be conducted in order to obtain data regarding
the implementation of compensation related to product incompatibility by PT
Shopee Indonesia to consumers if the business actor or seller does not respond to
consumers properly, through the Yogyakarta Consumer Agency. The research
location chosen by the author in conducting this research is the Yogyakarta
Consumers Institute.
The results of the study show that Law Number 8 of 1999 concerning
Consumer Protection has regulated the responsibility of business actors in Article
19 where it is said that business actors are responsible for providing
compensation for damage, pollution and or consumer losses due to consuming
traded goods. The compensation in question can be in the form of a refund or
return of goods of the same type or equivalent value. The Consumer Protection
Law Number 8 of 1999 provides two kinds of space for resolving consumer
disputes, namely consumer dispute resolution through the courts and consumer
dispute resolution outside the court Legal remedies either through court
(litigation) or out of court (non-litigation) Consumers can do this if they feel their
rights have been violated. Settlement and implementation of compensation for
consumers related to product discrepancies in online buying and selling
transactions in the Shopee Indonesia application through the Yogyakarta
Consumer Institute is carried out by a mediation process between consumers and
business actors along with the e-commerce platform in this case Shopee Indonesia.
LKY conducts mediation and looks for a win-win solution. So far, LKY has no
legal process to resolve this issue. But invites both parties to resolve problems
amicably and at the discretion of both parties.