OJK issued regulation in order to maintain financial stability during COVID-19
with OJK Regulation Number 17/POJK.03/2021 concerning National Economic
Stimulus as Countercyclical Policy of The Impact of the COVID-19 Spread
hereinafter referred to POJK Stimulus Dampak COVID-19. Implementation of this
regulation cause problem related to transparency principle based on the case
author’s found. The formulation of the problem is what is juridical factor regarding
customer service regulation related to transparency principle by banks in the
implementation of POJK Stimulus Dampak COVID-19? Author use normative legal
research method in this study. Result of this study is that bank based on the case
didn’t apply transparency principle as stipulated on legislations that regulate
transparency principle on the implementation of credit restructuring based on
POJK Stimulus Dampak COVID-19. The important thing is that POJK Stimulus
Dampak COVID-19 doesn’t blot out the obligation of banks to implement
transparency principle as stipulated in legislations.