Ellyawati, Jeanne and Clara, Catharine Clarista (2025) Strategy to Increase Customer Loyalty Through Customer Experience, Trust, and Brand Image: Testing Satisfaction as a Mediator. Journal of Economics, Finance, and Management Studies, 08 (08). pp. 5735-5746. ISSN 2644-0490

Clara, Catharine Clarista (2023) PENGARUH CUSTOMER EXPERIENCE, KEPERCAYAAN, DAN CITRA MEREK TERHADAP LOYALITAS PELANGGAN DAN KEPUASAN PELANGGAN SEBAGAI PEMEDIASI. S2 thesis, Universitas Atma Jaya Yogyakarta.