This research titled Responsibility of PT. Kereta Api Indonesia (PT. KAI) Towards
The Consumer’s Losses due to Rail Accidents. As the user of PT. KAI’s services, the
passengers have the consumer rights based on Consumer Protection Laws. PT. KAI
as the doer of business has the responsibilities of the consumers’ losses and
disadvantages caused by rail accidents. Firstly, this research is aimed to find out how
the compensatory implementation of PT. KAI due to the rail accidents that suffered
by the passengers. Secondly, this research is aimed to find out is the compensatory
which given by Jasa Raharja can be categorized as PT.KAI’s responsibility. The type
of this research is empirical legal research. The approach which the researcher use
is sociological jurisprudence by examine how the norms are implemented in the
society. In fact, PT KAI as the business doer is not yet implements their
responsibilities completely because the consumers’ rights are still unfilled yet. The
compensatories are not implemented completely by PT. KAI, and the allowance from
Jasa Raharja cannot be categorized as PT.KAI’s responsibility