This study, entitled Insurance Consumer Protection Post-Establishment Law No.
21 of 2011 About Financial Services Authority. This research aims to determine
the condition of the protection of insurance consumers before and after the
establishment of Law No. 21 of 2011 About Financial Services Authority. This
research process using normative legal research methods, namely the method of
legal research by examining research matters. With this method, it will be
described matters relating to consumer protection insurance, compare it with any
data, and provide an assessment of the effect of the issuance of Law No. 21 of
2011 About Financial Services Authority. From this study found a result that the
Financial Services Authority so moving on, though gradually, in protecting
consumers in the financial industry, whether banks or non-bank financial sector,
such as insurance.