Consumer Protection is all effort which guarantee law certainty, to provide
protection to consumers. Consumers protection in Indonesia implemented through
the Law No. 8 of 1999. Law No. 8 of 1999 state that consumers protection applied
based on the principles of consumers protection, which consisting of expediency,
justice, safety, certainty, and stability. The Principles of consumers protection should
be applied in every scope which relate to consumers protection, including in the field
of transportation. Ministerial regulations No 77 of 2011 regulates about
transportations. Moreover, Ministerial regulations No 77 of 2011 using Law No. 8 of
1999 as preamble. Consequently, principles of consumers protection which is
implemented by Law No. 8 of 1999 must be implemented by Ministerial regulations
No 77 of 2011. To see the implementation of the principles of consumers protection in
Ministerial Regulations No. 77 of 2011, hence does normative legal research. The
Normative legal research is the study of law by performing a process of abstraction
through deduction norms of positive law in the form of systematization of law and
legal sync vertically and horizontally and assess the positive law to the issues
concerning the implementation of the principles of consumers protection in
Ministerial Regulations No. 77 of 2011. Ministerial regulations No 77 of 2011 itself
implemented the principles of consumers protection. It is proven by the existence of
many articles in the Ministerial regulations No 77 of 2011 that shows the
implementation of principlse of consumers protection.