Purpose:
to find the right legal Concept so that customer rights can be fulfilled since there is a Supreme Court decision.
Design / Methodology Approach:
This research uses normative juridical research. This research dose on the laws and regulations that apply in Indonesia relating to the settlement of disputes in the financial services sector. This study uses a statutory approach and a conceptual
approach, as well as a historical approach.
Finding:
This study finds the Concept of fulfilling customer rights that PT Asuransi Jiwa
Kresna Company can carry out after the Supreme Court's Decision and the role of the Financial
Services Authority in exercising its authority based on the Financial Services Authority Law.
Research Limitation:
This research is limited to the type of research based on secondary data only.