The development of the times has had a big influence on the world economy, one of
which can be seen from transactions through electronic buying and selling which
require media to carry out trading activities such as Facebook. There are many
problems that occur in product buying and selling transactions via Facebook, one
of which is the illegal status of buying and selling iPhones and the discrepancy
between the information conveyed to consumers and the original condition of the
product, resulting in losses for consumers. In Indonesia itself, there are juridical
provisions to provide protection for consumers, namely Law Number 8 of 1999
concerning Consumer Protection. In this thesis, there are cases of consumer rights
violations in online trade transactions, so we will discuss legal remedies that
consumers can take through litigation and non-litigation. What is Facebook's
responsibility if there are problems between business actors and consumers.