In construction project, there is a big risk to occur a conflict especially in
contractors. The conflict that occurred should be managed well to minimize the
effect of goal achievement and stability of the project. Therefore, analysis and
identification of conflict that occur in contractor during construction becomes an
important thing for effective conflict management.
The objectives of this research are to identify the type of conflict that
occurred in contractor in construction projects during construction phase and the
causes, to investigate the method of conflict resolution that used to resolve the
conflict, and to compare the causes of conflict in small contractors and non-small
contractors.
This research used questionnaire as the main instrument in data collection.
From the research, it is obtained 65 respondents from 10 contractors in
Yogyakarta area which consist of 6 small contractors that obtained 34 respondents
and 4 non-small contractors that obtained 31 respondents. The data analyzed by
using descriptive statistical analysis and ANOVA analysis.
The result of the study shows that there are three main types of conflict
that potentially occurred in contractor during construction with each cause that are
conflict over administrative procedures, conflict over resource, and conflict over
cost. To resolve the conflicts, the contractors used three main methods of conflict
resolution those are compromise, problem solving, and force. The comparison
between causes of conflict in small contractors and non-small contractors there
are no significant differences.