The problem in this study is related to the supervisory role of the
Ombudsman of the Republic of Indonesia on consumer protection for the increase
in electricity bills of PT. Perusahaan Listrik Negara (Persero). This study aims to
determine the review of the Consumer Protection Law on the increase in consumer
electricity bills of PT Perusahaan Listrik Negara (Persero) and to find out the role
of the Ombudsman of the Republic of Indonesia and the obstacles faced by the
Ombudsman of the Republic of Indonesia on the increase in consumer electricity
bills of PT Perusahaan Listrik Negara (Persero). This research uses a type of
normative research with a case and legislation approach. The collection of legal
materials is carried out by means of literature studies and interviews of resource
persons. The result of this study is that PT Perusahaan Listrik Negara (Persero) as
a business actor does not inform consumers about perkHw electricity tariffs and
does not educate consumers to independently calculate the cost of electricity
consumed.