Technological advances in the era of globalization, people tend to prefer instant
things. Especially regarding the delivery of goods related to regional affordability.
Delivery services can be a solution for those who like convenience and practicality
in shipping goods. The way to collect data in this study is to use library research
by studying primary legal materials such as legislation and secondary legal
materials such as books, journals, newspapers, legal dictionaries and non-legal
dictionaries, the internet, and legal facts related to consumer protection, delays and
damage to goods in delivery services and electronic trading. In addition, delivery
services are also considered very effective and efficient. The principle of
responsibility is a very important matter in consumer protection law. In cases of
consumer rights violations, careful analysis is needed in analyzing who is
responsible and how far the responsibility can be assigned to the parties involved.
Legal protection for consumers who experience losses due to delays and damage
to goods, based on Article 4 of Law Number 8 of 1999 concerning Consumer
Protection, there are protected consumer rights, namely the right to have their
opinions and complaints heard about the goods and/or services used, the right to
obtain consumer protection and the right to obtain compensation, compensation
and/or reimbursement, if the goods and/or services received are not in accordance
with the agreement or not as they should be. Judging from article 7 letter g of Law
Number 8 of 1999 concerning Consumer Protection, companies providing
expedition services can be asked for compensation, compensation and/or
reimbursement.