In Article 2 paragraph (1) of the Regulation of the Minister of Home Affairs
Number 9 of 2011 concerning Guidelines for Issuing NIK-Based National
Identity Cards, it can be seen that the government's goal of issuing E-KTP is to
realize the ownership of one KTP for one resident who has a security code and
electronic data records NIK-based population nationally. In fact, in Melawi
Regency, the process of making an E-KTP is often constrained, especially
because of its geography which still follows mountain roads which causes the
land to be uneven, resulting in frequent floods and landslides. This of course will
also affect the network that is needed for making E-KTP. This study discusses
the accountability of public service performance and the factors that influence
the process of achieving "Good public service performance accountability in
serving the making of E-KTP. This study uses an Empirical Legal Research
Method that focuses on social facts. Basically, employee performance
accountability is categorized as "Good", but of course improvements are still
needed so that it can be better in the future. The influencing factors are employee
human resources, ball pick-up programs, routine community satisfaction
surveys, limited availability of blanks, the geography of Melawi, and the lack of
awareness of the community itself.