In any situation, the implementation of public services, especially those related to
the processing of population documents, must continue to be carried out. The
Population and Civil Registration Office of Yogyakarta City is trying to continue
serving the community amid the covid-19 pandemic by making service innovations
in the form of a drive thru. This service is provided for people who want to reprint
damaged or lost identity cards. This research was conducted to find out the
implementation of these service innovations based on facts, and also to find out the
obstacles and efforts faced by the government in providing these services. This
research uses empirical legal research that focuses on social facts. The data used
in this research are primary data and secondary data. Data analysis in this
research uses quantitative methods. Based on the results of the research, it shows
that the drive thru service is generally in accordance with public service standards,
but in its implementation there are still some weaknesses. Some of the obstacles in
the implementation of this service are related to the availability of network and
power supply, the location of the drive thru innovation placement, and the
availability of blanks. The government is trying to fix the existing obstacles by
planning a drive thru innovation at one location point where all the needs will be
carefully prepared. In this case, it is hoped that the government can be more
vigorous in providing information related to drive thru services, increase service
times and locations, and provide a place to provide suggestions.