doers in airport field, in particularly the matter of service providing. Consumers
herein were the service user of PT. Angkasa Pura I (Limited Company) Yogyakarta
some of them were passengers of airplane, escort or pincher. Thus the importance of
service to the consumers in airport, moreover those which relates to the matters on
information and security, appropriately to determination in article 4 of UUPK in
particularly those of which regulates on consumers’ rights. In the matter of the
fulfillment of rights on information and security to consumers, it was perceived what
extent to PT. Angkasa Pura I (Limited Company) Yogyakarta has fulfilled and at
same time the legal protection given while the consumers feel that their rights is
unfulfilled. This research intended to know and gain data on what the extent to PT.
Angkasa Pura I (Limited Company) Yogyakarta fulfilled consumers’ right and gave
legal protection. This legal research has function to give comprehension and
experience as well as to add knowledge on PT. Angkasa Pura I (Limited Company)
of Yogyakarta in particularly on informational service and security in airport, in
specifically in the matter of given consumers protection and provide function and
input to all members of PT. Angkasa Pura I (Limited Company) Yogyakarta in order
to give service as maximally and more emphasize public importance without the
existence of discriminative elements. The type of this research was empirical legal
research, by data source comprises of primary data by shape of data from
respondents, relating legislation and regulations; in addition of secondary legal source
comprises of expert opinion, journal, and paper. The method of data collection was
conducted by interview to respondents and submitting questionnaire. The location of
this research was conducted in the area of Adi Sucipto International Airport of
Yogyakarta. The result of this research is the existence of media of informational
service and security of which becomes an authority of PT. Angkasa Pura I (Limited
Company) of Yogyakarta in area of airport, as well the responses of consumers as
service users. From the result of this research, it can be concluded that in generally
PT. Angkasa Pura I (Limited Company) of Yogyakarta has conducted its duties as
business doers in fulfilling consumers’ right on right, clear and honest information in
addition to fulfilling rights on secure, although there are still many consumers of
which have not gained information during they try to access PT. Angkasa Pura I
(Limited Company) Yogyakarta through telephone or from the officers. Meanwhile to
the consumers who feel that their rights has not been fulfilled, PT. Angkasa Pura I
(Limited Company) Yogyakarta disposed to fulfill its responsibility on the
consumers’ complains, however it is merely limited to the responsibility of which
becomes authority PT. Angkasa Pura I (Limited Company) Yogyakarta.