Transportation is a reciprocal agreement which means that the carrier binds or
approaches to carry out the activities of transporting goods (cargo) and/or people
to a certain destination, while the other party, the sender and the passenger are
obliged to pay the transportation costs. However, in recent months the world is
facing a crisis of the COVID-19 pandemic. In the end, previously prospective
passengers already had plane tickets to depart in the midst of the COVID-19
pandemic, they were forced to experience flight cancellations. As a form of
responsibility given to passengers who experience flight cancellations due to the
COVID-19 pandemic, airline companies must provide compensation to
passengers. Compensation itself is defined as a substitute for a loss that can be in
the form of money or not money. This is a form of legal protection for flight
cancellations provided by domestic aviation law.