In this era of the industrial revolution 4.0, digitalization has
touched all aspects of human life, including transportation. The
implementation of online transportation in Indonesia, one of which
is organized by PT. Grab Technology Indonesia. This study aims to
examine the issue of consumers getting legal protection when using
online transportation services by PT. Grab, both in terms of
protection and in the process of compensation if they experience an
accident. The type of research carried out is normative legal
research, namely research on the rules of law both in terms of the
hierarchy of laws and regulations (vertical), as well as the
harmonious relationship of laws (horizontal). By using normative
legal research and secondary data, this research produces several
things. PT Grab Teknologi Indonesia as a business actor or service
provider has an obligation to provide consumer protection for the
rights described in Law Number 8 of 1999 concerning Consumer
Protection, one of which focuses on the right to comfort and
security. This is realized by presenting 3 things to build passenger
trust and safety features, consisting of Prevention, Protection, and
Action. The responsibility given by PT Grab in the event of a loss
suffered by the consumer in this case is an accident in the form of
insurance coverage. The insurance provided is determined based on
the form of injury experienced starting from permanent disability,
treatment at the relevant medical institution, and death. Consumers
only need to make claims based on the terms and conditions that
have been explained.