Water is a natural resource that plays an important role in people's lives. The Tirta
Dharma Purabaya Regional Drinking Water Company, Madiun Regency, Dolopo
District does not fully provide, manage, sell and distribute clean water evenly, orderly,
regularly to meet the needs of the community as stipulated in Article 5 of the Regional
Regulation of Madiun Regency No. 2 of 2012 concerning Regional Companies Tirta
Dharma Purabaya Drinking Water, Madiun Regency. This research is performed by a
normative jurisdical study, using secondary data. The data were processed by
qualitative analysis. This study aims to find out the legal protection for water
consumers of PDAM Tirta Dharma Purabaya Regency, especially Dolopo Village who
do not get the rights that should be accepted as water consumers. The result showed
that community rights as consumers basically must be fulfilled by the Tirta Dharma
Purabaya Drinking Water Company in accordance with Article 8 of Law No. 8 of 1999
concerning Consumer Protection and Article 5 of Regional Regulation No. 2 of 2012.