Transfers of funds through electronic devices, cannot be separated from the various
risks of settlement efforts that can be carried out if the recipient does not have good
faith. This study aims to determine the legal protection for customers who make
wrong transfers but there is no good faith from customers who receive funds
transfers errors based on the Law of the Republic of Indonesia No. 3 of 2011
concerning the transfer of funds. This research used empirical legal research which
is supported by primary and secondary data. Primary data was obtained from
interviews with legal bank staff and secondary data consisting of primary legal
materials sourced from related regulations and secondary legal materials derived
from legal and non-legal opinions obtained from books, journals, and the internet.
Inductive thinking is a way of thinking from specific knowledge to general
knowledge by using reasoning. The results of the research and discussion that the
authors make can be concluded that the bank requires a court decision in the form
of a request for transfer cancellation where the transfer error is proven, the bank
can refund.