Due to the COVID-19 outbreak that has become pandemic and have been
spreading throughout the world, Government of Indonesia has implemented PPKM
activities to suppress the spread of the virus. For example, carrying out a Work from
Home system at the Civil Registry Service Office in Denpasar City. Therefore, people
are facing problems in making Birth Certificates where its quota are always full. The
title of this thesis is Denpasar City Civil Registry Service Policy in Handling the
Problem of Online Birth Certificate Making Services. This study uses normative legal
research, by conducting literature studies and interviews with Denpasar City
Community and Civil Registry Service Office. The purpose of this study is to
determine the process of making birth certificates through online services, to find out
the obstacles that occur while dealing with online birth certificate service, and to find
out the efforts made by the Civil Registry Service Office in Denpasar City to
overcome the obstacles of making birth certificates through online services.