The Consumer Protection Act, No. 8 year 1999, at article 18 and paragraph (1), there is
determined that the business entrepreneurs, in offering goods and/or services which are intended
for trading, are prohibited to make or state standard clause in any document and/or agreements.
This research is intended to find out, to learn, to understand, and to peel it if there is a legal
protection for customers of PT. Telkom Tbk as mentioned in the contract of Telkom-phone’s
subscribed telecommunication connection between PT Telkom Tbk and its customers in terms of
the Consumer Protection Act. The researcher interested in studying in the form of bachelor thesis
with the title of Legal Protection for Customers of PT. Telkom Tbk in Standard Agreement. The
research was conducted using a normative juridical legal research. The source of data which is
used in this research is secondary data. The sources of literature data are obtained from primary
legal materials, secondary legal materials, and tertiary legal materials. The used analytical
methods are qualitative analysis. The conclusion is drawn through the process of inductive
thinking. The research results show that the customers of PT. Telkom Tbk have not received
legal protection because not all of the contents of the agreement as mentioned in the clauses of
the contract of Telkom-phone’s subscribed telecommunication connection between PT. Telkom
Tbk and its customers provide a guarantee for the need of customers. The suggestions of research
results that the content clauses of standard agreement in the contract of Telkom-phone
subscribed telecommunications connection between the PT. Telkom Tbk and its customers are
not only beneficial to one party alone but can be beneficial to both parties so that the position of
the parties can be balanced, there is by making the contents of the contract of Telkom-phone
subscribed telecommunication connection between PT Telkom Tbk and its customers more
accurate and carefully returned.