Consumer protection is the most important part of business law, especially in the
discussion of this law, namely the Review of Legal Protection for Consumers Due to
Negligence of Laundry Service Providers in Sleman. Laundry consumers who
experience losses due to negligence by the laundry business actor have the right to
complain and ask for compensation from the laundry business actor and vice versa
laundry business actors have the obligation to provide legal protection to consumers
by providing compensation in accordance with the losses experienced by laundry
consumers. Transactions conducted between business actors and laundry consumers
are based on a contract so that, if the consumer experiences a loss due to negligence
of the laundry business actor, the basis for compensation is default because all the
engagements are born by the contract and if there is a party that is injured, the
compensation is based on default. In contracts executed by business actors and
laundry consumers, there are standard clauses or notes prepared by the business
actor. The standard clause contains provisions and regulations that are made
unilaterally by business actors so that if consumers want to use laundry services they
must pay attention to the provisions and regulations in the standard clause or note so
that if something is not suitable, consumers can complain to the business actor.