The issue of e-government development and the
concept of the smart city as an answer the government service
challenges have emerged before. Cellular communication
technology, communication networks, are developing rapidly
and provide opportunities to play a role in the development of
government areas. The emergence of smart city mobile
applications can play a role in solving the challenges of
shortening time, cutting distances, and disclosure of
information. A technology acceptance survey has been carried
out combined with cultural moderators. The survey data in
Yogyakarta, Indonesia, is processed using Smart PLS 3.2 with
Sequential Equation Modeling. It is unique to be discussed
because the p-values of Uncertainty Avoidance (UC) 0,013
which means this is most significant, but
Individual/Collectivism (IC) is more than 0.05, which means IC
is not significant, it does not moderate the behavior of users of
this technology. In this paper, we describe the findings of IC
research that do not moderate behavioral intentions. One of our
findings is that users use this application due to government
service needs, so aspects of individualism and collectivism have
no significant effect. We review other findings in the IC
moderator in-depth about why they do not affect.