The government and stakeholders with the smart city concept can take advantage of
communication technology, a network that has grown rapidly to date for all the needs of urban
challenges. The challenges of government services that must be shortened, cut distances, and
information disclosure can begin to be resolved with the concept of a smart city with its various
products. The technology acceptance model combined with the cultural moderator has been used
by several researchers for acceptance testing, one of which is this paper. Research and survey
data collection were processed using Smart PLS 3.2 with Sequential Equation Modeling in
Yogyakarta, Indonesia. This is unique to discuss because the p-value of Long Term Orientation
(LT) is 0.386 which means that it does not significantly moderate behavior. This is interesting
to be presented in publications because Indonesia is a country with a high Long Term orientation
value or a pragmatic society. Pragmatic societies tend to be more flexible in adjusting traditions,
with the current context, and easy to adapt. Our supporting findings are that respondents who
have tried using JSS are still allowed to use conventional methods in government services.