Improving the quality of services in order to provide public satisfaction is
the main strategy for administrative service organizations in Indonesia, one of
which is the Population and Civil Registry Office. The application of public
service standards in improving the quality of public services described in
Undang-Undang Nomor 25 Tahun 2009 must be based on public interest, legal
certainty, equal rights, balance of rights and obligations, professionalism,
participation, equality of treatment / non-discrimination, openness,
accountability, special facilities and treatment for vulnerable groups, timeliness,
and speed, convenience, and affordability. Dinas Kependudukan dan Pencatatan
Sipil Kota Yogyakarta is one of the public service offices / agencies in the area of
population registration and civil registration. This research was conducted to find
out how the implementation of public services in the Dinas Kependudukan dan
Pencatatan Sipil Kota Yogyakarta. Based on this research, the implementation of
services in the Dinas Kependudukan dan Pencatatan Sipil Kota Yogyakarta has
been able to meet public service standards, namely services that can be relied on,
responsive, guaranteed, friendly, polite and non-discriminatory.