Micro, small, and medium scale enterprises (MSMEs) are a part of the
development of industries in Indonesia. There are many MSMEs established in
Daerah Istimewa Yogyakarta (DIY), and most of them work on handcraft
production. Recently, there are still so many classical problems faced by the
handcraft MSMEs such as poor access to the supplier and customer, technology
limitation, inefficiecy, and poor management. A study to help handcraft MSMEs
improving their acces to the supplier and customer by optimizing the usage of
appropriate information system (IS) is ongoing. This paper presents the first
phase of the study. Through some observations, interviews, and mapping the
Customer Relationship Management (CRM), the Internal Supply Chain
Management (ISCM), and the Supplier Relationship Management (SRM) of the
MSMEs, this study built the IS models for the MSMEs.The analysis of CRM,
ISCM, and SRM separately produced two models of SRM, three models of ISCM,
and three models of SRM. The combination of those models then generated six
basic IS models for the MSMEs.