One of the process in cigarette manufacturer is stock opname. The purpose of stock opname is to recognize the actual amount of stamps used during certain period. This process will lead to the further discussion and report to the Government. The lack of a holistic methodology for business process of stock opname has resulted in long duration. Team Leader A as a PIC of the process realizes there were non-value-added activities in a form of repetiitve manual activities and uncertainty of events.
The methodology used in this research was using five general phases of business process improvement; initiation, diagnosis, design, implementation, and process management. The non-value-added, following by the five phases, are eliminated with the development of information technology, by creating the activities to be process to be semi-automated.
The improvement of semi-automated process resulted 100% reduction of the motions, 60% reduction of total processes, 75% time to generate the data, and 67% reduction of total duration of stock opname finalization.