ARY, BAYU KENGKONGAN (2019) DESIGNING PERFORMANCE APPRAISAL INSTRUMENT IN MISS BAKE. S1 thesis, UAJY.

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Abstract

Competition on Small and Medium Enterprise in DIY especially in the culinary and
beverage fields become more intense. It must be considerd by Miss Bake. The
purpose of this case study are formulating performance appraisal instrument for
the employee in Miss Bake and determining the importance level for every criteria
related to the job in certain position in Miss Bake.
Performance appraisal instrument in Miss Bake are Head of Production with 14
criteria and Leadership Ability (0.66) as the major criteria; Production Employee
with 12 criteria and Attitude, Understand the culinary production process especially
bread, pastry, cake, tart, etc (0.83) as the major criteria; Head of Warehouse with
12 criteria and Communication with all of the production employee (0.83) as the
major criteria; Cashier with 17 criteria and Responsibility of making the customer
comfortable in doing their activities in Miss Bake store (0.20) as the major criteria;
Admin with 19 criteria and Making the financial statement (1.00) as the major
criteria; Courier with 12 criteria and Communication with the customer (0.75) as
the major criteria. In determining the major criteria for every position also
considered the Task and Responsibilities, Expertise, and Characteristic weight for
every position.

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