With the enactment of law number 21 of 2011 about Financial services Authority
then the function of control and supervision of financial services institutions
including banking institutions transferred to Financial services Authority, so in
the banking sector, the function of control and supervision of dispute resolution
that has not been resolved by Bank Indonesia transferred to Financial services
Authority. One of Financial services Authority’s purpose is protecting consumers,
especially customers in the banking sector. In the case of customer dispute
resolution, the resolution of the dispute must be settled first by the bank with the
customer. If both parties do not reach an agreement, Complaints can be submitted
to Financial services Authority or Alternative Dispute Resolution Institutions. In
this research, the author will discuss about the authority of Financial services
Authority in an effort to resolve the dispute between the bank and the customer in
the banking sector.