Along the development of the era, the needs in society are also getting high

such as the services from business owner. The existence of relationships between

business owner and consumers leads to legal consequences in the form of rights and

obligations. However, business owner often do something that leads to immaterial

and material losses suffered by the consumers. So, there is a need for business owner

to compensate the losses of the consumers to maintain the legal relations and to

protect the rights of consumers.

According to the discussion described, the problem arises is “How

Barbershop Owner Will Compensate The Immaterial Losses that Happened to The

Barbershop Consumers in Special Region of Yogyakarta.“ The type of this research

is empirical legal research. The approach used within this research was using

questionnaire and conducting interview from barbershop owner in Yogyakarta and

Sleman.

According to the interview, barbershop owner had compensated the

immaterial losses that happened to the consumers based on their professionalism and

based on UUPK. The conclusion from the collected data and from the interview is

consumers do claim for compensation, but without saying any specific thing to

compensate. So, the barbershop owner has made the right compensation without

breaching any norms and public order.