Background and objective: This study was conducted to address a void of research
pertaining to the Trans Jogja payment system and rider perception. The analysis and data
contained within this investigation could perhaps assist the organization with making
future informed modifications to their payment system. The aim of this study is to analyse
user acceptance of the Trans Jogja payment system and usage of methods of payment
utilizing the Unified Theory of Acceptance and Use Technology Model (UTAUT) and to
probe the intentions of users in as they navigate payment to ride Trans Jogja.
Methodology: This specific investigation utilizes theories within the framework of
the UTAUT model. The analysis was formulated from responses from 389 Trans Jogja
passengers given surveys based on the Slovin equation.
Results: The analysis of the results indicate that the moderator gender, age, and
education successfully moderate the correlation of independent variables for performance
expectancy, effort expectancy, social influence, facilitating conditions, and perceived
credibility with intention to use Trans Jogja payment system. Furthermore, the moderator
gender, age, and education has significantly positive effects on Trans Jogja payment
system. In addition, performance expectancy, facilitating condition, and intention to use
has significant positive on Trans Jogja payment system. The independent variable Effort
expectancy, Social influence, Perceived credibility, however, has no significant impact on
Trans Jogja payment system.
Conclusion: The results of study concludes that a majority of the Trans Jogja
payment system riders support electronic ticket single trip user for ticketing.