The low quality of telecommunications services reflected by the number of consumer
complaints against the provision of telecommunication services that incomplete information and
the freedom to determine the choice of services in accordance with the wishes and needs. From
this problem, the authors conducted field research on how the implementation of the service on
the use of Value Added Service (VAS) from telecommunications services. The author results of
research shows, that the legal protection of consumers from telecommunications services to get a
choice of services and comprehensive information is still not maximized. That can be evaluated
from three aspects: 1. consumers are not informed, 2. absence of good faith from service
provider, and 3. Role of Regulator in determining the function of supervision and regulation to
facilitate the conflict of interests between consumers and service provider.
Therefore need to establish a standard of quality service to service providers. Regulators
must play an active role in oversight functions and the establishment and further streamline the
return of Consumer Protection Act No. 8 / 1999, which guarantees/refuging by right of choice of
services and the well information from telecommunication services. The right of clear and
correct information is intended for consumers to obtain a true picture about a product, because
with that information, consumers can choose the desired product/ as needed and to avoid losses
due to mistakes or have a misleading picture of the use of services