Internet banking does not give benefits on conducting party, but there is a risk that will face
for example about customer privacy data. Legal protection for privacy data or customer’s ID
private becomes the thing that is needed to know especially for bank secrecy and know your
customer principles. That is because of conflicts will happen if we discern between the bank
secrecy and know your customer principles by bank about protection for private ID’s
customer because in one side there is regulation which protect, but the other override that
protection. This research wants to know and analysis privacy data’s customer protection
concerned bank secrecy and know your customer principles in internet banking
implementation and to know a dispute solution if privacy data customer happened. The type
of this law research is normative law research. Analysis methods that used are quantitative
analysis that is analysis by collecting data which has been got and arrange that data
systematically then described and analysed to get the description about what we observe.
From the research, that is got that law data privacy protection for customer related to bank
secrecy and know your customer principles in internet banking implementation are the two
different thing in that application. That on relation between customer and bank party if
dispute happened, bank compulsorily solve that dispute with solve the customer complaint, if
that is not satisfy the customer, dispute solution can be solve by mediation. Mediation can
sought if dispute happened between customer and bank and they can not solve by customer’s
complaint.