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NOVITASARI, MARIA (2015) ANALISIS IMPLEMENTASI PROGRAM CUSTOMER RELATIONS DALAM UPAYA PEMBENTUKAN KEPUASAN PELANGGAN (Studi Kasus: Program Aksi Quick Wins PT TASPEN (PERSERO) Kantor Cabang Yogyakarta). S1 thesis, UAJY.

NOVITASARI, MARIA (2015) ANALISIS IMPLEMENTASI PROGRAM CUSTOMER RELATIONS DALAM UPAYA PEMBENTUKAN KEPUASAN PELANGGAN (Studi Kasus: Program Aksi Quick Wins PT TASPEN (PERSERO) Kantor Cabang Yogyakarta). .. pp. 1-14.

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